Information We Collect

When you reach out to SharkDeeps, we collect information that helps us provide better penetration testing and vulnerability detection services. This includes your contact details, company information, and technical specifications about your systems that need testing.

• Business contact information (name, email, phone, company)
• Technical details about systems requiring security assessment
• Communication preferences and project requirements
• Website usage data through standard analytics tools
• Payment information processed through secure third-party services

We never collect more information than necessary for our cybersecurity services. Everything we gather directly relates to providing you with thorough security assessments and vulnerability reports.

How We Use Your Information

Your information serves specific purposes in our security testing process. We use it to understand your infrastructure, communicate findings, and deliver comprehensive vulnerability reports tailored to your business needs.

Here's what we do with your data:

• Conduct authorized penetration testing on your systems
• Prepare detailed vulnerability assessment reports
• Communicate security findings and recommendations
• Process payments for completed security services
• Send project updates and follow-up security guidance
• Improve our testing methodologies based on anonymized trends

We absolutely do not sell, rent, or share your information with marketers or third parties unrelated to your security project. Your business data stays confidential.

Data Security and Protection

As a cybersecurity firm, we take data protection seriously. Your information is encrypted both in transit and at rest, stored on secure servers with multi-factor authentication and regular security audits.

Our team members access client information on a need-to-know basis only. We maintain strict internal protocols about data handling, and our staff signs confidentiality agreements covering all client information.

We regularly update our security measures and conduct internal assessments to ensure your data remains protected against current threats. Any security incidents would be reported to affected clients within 72 hours.

Your Rights and Choices

You control your information and can request changes or deletion at any time. We believe in transparency and will explain exactly what data we have and how it's being used.

• Request a copy of all information we have about your business
• Ask us to correct or update any inaccurate information
• Request deletion of your data after project completion
• Opt out of non-essential communications at any time
• Receive information about data sharing (though we rarely share data)
• File complaints about our data practices with relevant authorities

To exercise any of these rights, just email us or call our office. We'll respond within five business days and handle your request promptly. No complicated forms or lengthy processes.

Data Retention and Deletion

We keep your information only as long as needed for legitimate business purposes or legal requirements. Most client data is deleted within two years after project completion, unless you specifically request longer retention for ongoing security consulting.

Here's our standard retention schedule:

• Project files and vulnerability reports: 2 years after completion
• Communication records: 18 months after final contact
• Payment information: 7 years for tax compliance purposes
• Marketing contacts: Until you unsubscribe or request removal

When we delete data, it's permanently removed from our systems including backups. We can provide certification of data deletion upon request for compliance purposes.

Third-Party Services and Sharing

We work with a limited number of trusted service providers to deliver our cybersecurity services effectively. These partnerships are carefully vetted and governed by strict data protection agreements.

We may share limited information with:

• Payment processors for secure transaction handling
• Cloud hosting providers with enterprise-grade security certifications
• Email service providers for project communications
• Legal authorities if required by court order or legal obligation

All third parties sign comprehensive data protection agreements and undergo security assessments. We never share client information for marketing purposes or with companies outside our direct service delivery.

International Data Transfers

While SharkDeeps operates primarily within the United States, some of our secure cloud infrastructure may process data across different geographic locations. All international transfers comply with applicable data protection laws and use approved transfer mechanisms.

When data crosses borders, we ensure:

• Adequate protection levels equivalent to US privacy standards
• Contractual safeguards with all international service providers
• Encryption during all data transfers and storage
• Right to request data localization for sensitive projects

Updates to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. Any significant changes will be communicated directly to current clients via email, and we'll post the updated policy on our website.

Minor updates (like contact information changes) may be made without individual notification, but we'll always maintain the same high standards for data protection and client privacy.